Privacy policy

The privacy of your personal information is important to West Living and our subsidiaries and affiliates (collectively, ‘West Living,” “we,” “us”, or “our”). Our Privacy Policy sets out how we collect, use, store and disclose your personal information when you visit www.westliving.com.au. Our Privacy Policy applies to all users of this website, including browsers, contributors of content and customers (collectively, “you” and “your”).

When you visit our website or providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time so please check on a regular basis for any and all updates. 

Purpose for collecting personal information

We collect your personal information for the following purposes:

• Effective access and use of our website - We may use your personal information to maximise your user experience on our website;
  
  
•  Feedback - We may use your personal information to gather feedback, to evaluate and to improve the products and services offered by us;
  
  
• Service delivery – We may use your personal information to provide, operate, process, establish and maintain, and facilitate your account and your orders on West Living including for:
  
  a.    processing your payment information and delivery of goods;
  b.    communications with you;
  c.     your login via third party platforms such as Google and Facebook;

 

• Compliance with laws and regulations – we use your personal information as we deem necessary to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties. This includes fraud prevention, prevention against identity theft and unethical and illegal activities, and the protection of your and/or others’ rights, privacy and safety;
  
  
•  Direct marketing – We may send you West Living-related marketing communications as permitted by law. You may opt out of our marketing and promotional communications.
  
  
•  Research and Development;
  
  
• Interest-based advertising – We may use engage third-party advertising and social media companies who would display advertisements of our services to you by using cookies about you collected over time across our websites;

Collection of personal information

The type of personal information that we collect from you varies depending on the circumstances in which we are dealing with you. Types of personal information may include: 

• Contact and personal / business data – Generally identity data such as your name, email address, date of birth, gender, billing information, registration details, delivery and mailing address, special delivery instructions and other data which can be reasonably linked to such information; 
  
  
• Data about others – Such as for whom you purchase an item or a gift. This includes the recipients’ name, delivery address and phone number;
  
  
• Communications data – Questions, feedback, survey responses and any written correspondence between you and West Living;
  
  
• Purchase and marketing data - The information of the products and services we have provided to you or that you have enquired about, including your order history and any additional information necessary for us to deliver our products and services.

We may collect such personal information from in you in a number of ways, including:

• Through your activities on our website such as when you browse or enter your personal information on our website to place and order and through the use of cookies on our website;
  
  
• Through correspondence, chats, email, or when you share information with us from other social applications, services or website
  
  
• Through third party sources such as from our business partners including advertising  partners, data providers and public third party sources such as from social media platforms and other websites, to the extent permissible by law.

How we share your personal information

We may also disclose your personal information to the following third parties 

• Our subsidiaries and affiliates;
  
  
• Service providers;
  
  
• Advertising partners – third party advertising companies which we engage to advertise our services;
  
  
• The public – where you disclose personal information for public utility such as when you leave a product review on our website, your name and your review will be available on our website for the public’s viewing. Kindly note that such information may be cached, copies, screen captured or stored elsewhere by other users or search engines before you have a chance to edit or to remove it;
  
  
• Professional advisors – such as lawyers, bankers, auditors and insurers to the extent necessary for the running of West Living;
  
  
• Subsequent assignees – we may sell or share your personal information in the course of and after a merger and/or acquisition, sale and dissolution of our business or in the event of an insolvency, bankruptcy or receivership;
  
  
• Any other persons and bodies to the extent necessary or permitted by law - this includes government agencies, regulatory bodies and law enforcement agencies.
  
  
• These third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

 

Using our website and cookie

We may collect personal information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer. We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices  and/or  browsing  sessions.  You  can  disable  cookies through your internet browser but our websites may not work as intended for you if you do so.

Security

The security of your personal information is important to us. We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification and unauthorised disclosure. However, cyber security risks are inherent and we cannot guarantee the security of your personal information.

Links to other websites

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites

Change to this privacy policy

We may change this Privacy Policy from time to time. Your continued used of any of our Site and Services constitutes acceptance and understanding of the Privacy Policy as in effect at the time of your use.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Making a complaint

If you wish to make a complaint about the way we have handled your personal information, you can contact us using contact us form. Please include your name, email address, telephone number and clearly describe your complaint. We will acknowledge your complaint and respond in due course.

Contact us

If you need to be in touch regarding our Privacy Policy, please contact us with the contact us form or email info@westliving.com.au.